10% off on Prepaid Orders
Use Code: PAYDEAL
Get 10% off when you pay online. Eligibility is confirmed at checkout.
- 7-day replacement for faulty, wrong or damaged items
- Free pickup from your address
- Free cancellation before dispatch
- UPI refunds in 48 to 72 hours
This policy applies to orders placed on iccon.world. Every icconX product is checked before dispatch. If something is wrong with your order, we will replace it.
7-day replacement
You can request a replacement within 7 days of delivery if the product:
- is faulty or not working,
- is different from what you ordered, or
- arrived damaged, or with items missing from the box.
Transit damage and missing items must be reported within 48 hours of delivery, with photos of the outer parcel and the product. Please record an unboxing video where possible, as it helps us resolve your request faster.
How to request a replacement
Contact us on WhatsApp at +91 90018 86580 or email support@iccon.world with your order number, a short description of the issue, and photos or a video.
Once your request is approved, we arrange a free pickup from your address. After the product reaches us and the issue is confirmed, we dispatch a replacement unit of the same product. If the same product is not available, we will contact you with the available options.
Conditions
To be eligible, the product must be returned with its original box, all accessories, the invoice and any free items received with the order. A replacement is not available for:
- change of mind, or a product that is working as described,
- physical damage, liquid damage or damage from misuse,
- products that have been opened up, repaired or tampered with, or
- requests made after 7 days from delivery.
After 7 days, product faults are covered under the icconX warranty.
Refunds
A refund is issued to the original payment method when:
- you cancel an eligible order before it is dispatched,
- the order is returned to us undelivered, or
- we are unable to send a replacement for an approved request.
Refunds are initiated within 24 hours of approval. UPI refunds usually reach your account within 48 to 72 hours. Card and net banking refunds can take 5 to 7 working days, depending on your bank.
Cancellation
You can cancel an order free of charge at any time before it is dispatched. Contact us on WhatsApp or by email with your order number. Once an order has been dispatched, it cannot be cancelled.
Orders placed during sale events cannot be cancelled once confirmed.
Products bought from shops or marketplaces
This policy covers orders placed on iccon.world. Online orders are handled by our online support team only, not through retail shops. If you bought an icconX product from a shop or a marketplace, please contact that seller for a replacement. Warranty terms remain the same.