How can we help?

UPI, debit or credit card, net banking or a wallet at checkout. Cash on delivery is not available at present.

Delivery is free on orders of ₹499 and above. Orders below ₹499 have a delivery charge of ₹49. The ₹499 limit applies to the order value before coupon discounts, and any charge is shown in your cart before you pay.

Yes. Prices include all taxes, and a GST invoice is included with every order.

Message us on WhatsApp +91 90018 86580 or support@iccon.world with the payment reference and time. We will check it and either confirm your order or refund the amount to your original payment method.

We ship from Udaipur, Rajasthan, to serviceable PIN codes across India.

Orders are processed Monday to Saturday, excluding Sundays and public holidays. Orders placed before 5:00 PM IST on a working day are prepared for dispatch that day; courier pickup is the same day or by the next working day.

Most orders are delivered within 4 to 7 days. Enter your PIN code on a product page to see an estimated delivery date. It is an estimate, not a guaranteed date.

Blue Dart, Delhivery or India Post, depending on which one serves your PIN code.

Products in the same order may be dispatched together or separately, depending on availability. Each parcel has its own tracking number.

If an order is returned to us undelivered, we refund the amount you paid to your original payment method.

Open Track your order and enter your order number with the phone or email used at checkout. No sign-in needed. The tracking number is also emailed to you once the order is dispatched.

Couriers can take up to 24 hours to show the first scan. If nothing changes for 48 hours, message us on WhatsApp +91 90018 86580 with your order number and we will check with the courier.

Please do not accept a parcel that looks opened, tampered with or damaged. If you find damage or a missing item after opening, tell us within 48 hours with photos so we can arrange a free replacement.

Yes, free of charge, any time before it is dispatched. Message us on WhatsApp +91 90018 86580 or support@iccon.world with your order number. Once an order is dispatched it cannot be cancelled. Orders placed during sale events cannot be cancelled once confirmed.

Refunds are initiated within 24 hours of approval. UPI refunds usually reach your account within 48 to 72 hours; card and net banking refunds can take 5 to 7 working days, depending on your bank.

Before dispatch, yes: message us on WhatsApp +91 90018 86580 with your order number and the change. After dispatch the order cannot be changed.

You can request a replacement within 7 days of delivery if the product is faulty or not working, is different from what you ordered, or arrived damaged or with items missing. See the Return & Replacement Policy.

Message us on WhatsApp +91 90018 86580 or support@iccon.world with your order number, a short description and photos or a video. Once approved, we arrange a free pickup from your address and send a replacement after the issue is confirmed.

Yes: tell us within 48 hours of delivery, with photos of the outer parcel and the product. An unboxing video, where possible, helps us resolve it faster.

Change of mind or a product working as described; physical or liquid damage or damage from misuse; products that have been opened up, repaired or tampered with; and requests made more than 7 days after delivery. After 7 days, product faults are covered under the warranty.

The product with its original box, all accessories, the invoice and any free items received with the order.

When you cancel before dispatch, when the order comes back undelivered, or when we cannot send a replacement for an approved request. The refund goes to your original payment method.

Please contact that seller for a replacement. Warranty terms stay the same.

Manufacturing defects in genuine icconX products used as intended, within the warranty period. Damage from drops, liquid, power surges, unauthorised repair or normal wear is not covered. Full terms: Warranty Policy.

The warranty period differs by product. It is shown on each product page and on the box. It starts from the purchase date on your invoice.

Message us on WhatsApp +91 90018 86580 or support@iccon.world with your order number or invoice, the product model and a short description or video of the fault. Bought from a shop? Your retailer can help first.

No. The 7-day replacement window covers faulty, damaged or wrong items right after delivery. After that, faults are handled under the product's warranty.

No. A fast charger only supplies the power your phone asks for; the phone and charger agree on the speed (PD or PPS). A 65W charger charges a 20W phone at up to 20W.

Your phone sets the top speed, not the charger. Speed also drops with a cable rated for lower power, a warm battery, or above about 80% charge, which protects the battery.

Yes, gently warm during fast charging is normal. If it becomes too hot to hold, smells of burning or swells, unplug it, stop using it and contact us on WhatsApp +91 90018 86580.

Power banks go in cabin baggage only, never in checked-in bags. Airlines set their own rules on capacity and on use during the flight, so check with your airline before you fly.

Turn on Bluetooth on your phone, open the case (or power on the neckband) and choose the icconX model name in the Bluetooth list. The quick-start guide in the box shows the exact steps for your model.

Put both earbuds back in the case for 10 seconds, remove (forget) the device in your phone's Bluetooth settings and pair again. If it continues, message us on WhatsApp +91 90018 86580 with the model name.

Buy from iccon.world or an authorised seller. Products that need BIS registration carry the BIS mark and R-number on the box. If you are unsure, send us a photo of the box and we will check.

A GST invoice is included with your order. Need a copy? Message us on WhatsApp +91 90018 86580 with your order number.

No. You can check out as a guest. With an account you can see all your orders in My account.

Only to process orders, delivery, support and warranty, and for marketing only with your consent. Details: Privacy Policy.

Use the unsubscribe link in any email, or reply STOP on WhatsApp. Order and delivery updates continue.

For company or gifting orders see Bulk & Corporate Orders; for retailers and distributors see Become a Partner.