10% off on Prepaid Orders
Use Code: PAYDEAL
Get 10% off when you pay online. Eligibility is confirmed at checkout.
Customer First Assurance
Return & Refund Policy
At IcconX, we stand behind the craftsmanship of every product. Enjoy 7-day hassle-free doorstep returns and instant refund processing on all eligible orders.
STEP 01
Initiate Request
Raise a return or exchange request within 7 days of delivery through our online return portal or support desk.
STEP 02
Safe Packaging
Keep the product in its original condition with all accessories, brand packaging box, tags, and invoice intact.
STEP 03
Doorstep Pickup
Our authorized logistics partner will pick up the package directly from your delivery address at zero extra cost.
STEP 04
Instant Refund / Exchange
Upon receipt and quality verification at our facility, your refund is initiated immediately to your source account.
Return Guidelines
Return & Replacement Eligibility
To ensure a smooth return experience, please review the eligible conditions below before raising a request:
Eligible for Return / Replacement
- Product delivered in damaged or tampered condition during transit.
- Product found defective or non-functional upon first unboxing (Dead on Arrival).
- Incorrect model, color variant, or mismatched specification received.
- Missing accessories or parts that were part of the standard retail package.
- Request initiated strictly within 7 days of official delivery status.
Non-Returnable Conditions
- Product returned without original brand retail box, barcode sticker, or accessories.
- Physical damage, dents, drops, liquid contact, or scratches caused after delivery.
- Products altered, tampered with, or repaired by unauthorized third parties.
- Return requests initiated beyond the 7-day delivery window (covered under 12-Month Warranty instead).
- Consumables or promotional freebies shipped with the main product.
Settlement SLA
Refund Modes & Timelines
Once the returned item reaches our central facility and clears quality inspection, refunds are released according to your original mode of payment:
| Payment Method | Refund Destination | Expected Timeline |
|---|---|---|
| UPI / Instant Wallets | Original UPI VPA / Wallet (GPay, PhonePe, Paytm) | 2 – 4 Working Days |
| Debit / Credit Cards | Original Issuing Bank Card Account | 5 – 7 Working Days |
| Net Banking | Original Source Bank Account | 5 – 7 Working Days |
| Cash on Delivery (COD) | Direct Bank NEFT / IMPS via Secure Payout Link | 5 – 7 Working Days |
* For COD orders, a secure link will be shared via SMS/Email to input your preferred bank account or UPI ID for payout settlement.
Order Modifications
Cancellation Policy
You can cancel your order anytime before it is handed over to our courier partner for dispatch:
- Before Dispatch: Simply reach out to our customer care team via phone (+91 9001886580) or email (support@iccon.world). Full refund will be processed immediately.
- After Dispatch: If the shipment has already left our warehouse, you may refuse the package at the time of delivery attempt. Refund will be released once the return-to-origin (RTO) shipment is confirmed.