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ICCON CARE
Warranty & support
Find your warranty period and get help with your product.
01 / YOUR COVERAGE
Warranty periods
Coverage starts from the original purchase date on your invoice.
| Product category | Standard warranty |
|---|---|
| Power banks | 12 months* |
| Wall chargers & adapters | 12 months* |
| Car chargers | 12 months* |
| Wireless earbuds (TWS) | 12 months* |
| Cables | 12 months* |
| Wired earphones & neckbands | 12 months* |
Warranty varies by model.
Some products have a 7-day or 6-month warranty. The warranty period stated for your model on its product page, packaging or warranty card at the time of purchase applies. If these details differ or are missing, contact us with your invoice before making a claim.
A return or replacement window is separate from the product warranty.
Have a soundbar, speaker or a product not listed here? Check its product page or ask our support team.
02 / WHAT TO EXPECT
What’s covered
For genuine ICCON products used as intended, within their warranty period.
Covered
- Manufacturing defects in materials or parts.
- Hardware faults during normal use.
- Charging or audio faults caused by a manufacturing defect.
Claims are checked before a repair or replacement is approved.
Not covered
- Damage from drops, crushing or misuse.
- Liquid damage or damage from power surges.
- Unauthorised repairs or altered serial numbers.
- Normal wear, fading and cosmetic marks.
03 / WE’RE HERE TO HELP
How to claim
Start with where you bought your product.
Bought on iccon.world?
- Keep your order number and invoice ready.
- Tell our team the model and what isn’t working.
- Follow the return or service instructions after your claim is reviewed.
Opens WhatsApp. Your message is sent only when you send it.
Bought from a retailer?
- Visit the retailer you purchased from.
- Take the product, invoice, packaging and accessories.
- The retailer will check the issue and help with the next step.
Need help reaching your retailer? Contact us.
04 / THE DETAILS
Questions & terms
Is every product covered for 12 months?
No. The category table is a general guide. Some models have a 7-day or 6-month warranty. Check the terms supplied with your model at purchase, or ask us to confirm using your invoice.
Can I check my warranty online?
For a warranty check, contact our team with your invoice and model name. You can sign in to view your online orders. We’ll help confirm the applicable warranty period.
What if my product was faulty when it arrived?
Contact the seller as soon as you notice the fault. The current faulty-on-arrival terms allow 7 days from purchase for retail orders and 15 days from purchase on iccon.world.
Keep the invoice, original packaging and all accessories. Return and exchange eligibility is explained in the Return Policy. A replacement window does not change your product’s warranty period.
Will I get an immediate replacement?
Replacement follows verification of the purchase and fault. Availability and the service option depend on the product and location. Our team or your retailer will confirm the next steps before you send the product.
What if a product can’t be repaired or replaced?
For a discontinued product that cannot be repaired or replaced during its active warranty, the current policy provides a refund based on time since purchase. The amount is calculated on the invoice value, capped at MRP.
| Time since purchase | Refund |
|---|---|
| Up to 3 months | 70% |
| Over 3, up to 6 months | 50% |
| Over 6, up to 9 months | 30% |
| Over 9, up to 12 months | 20% |
Your original GST invoice and complete product are required. This schedule does not extend a shorter product warranty and is separate from refunds under the Return Policy.
Warranty terms and your rights
This limited warranty applies to genuine ICCON products purchased in India through iccon.world or authorised sellers. Coverage and service are subject to verification.
Under the limited warranty, the company’s liability is limited to the price paid on the invoice, to the extent permitted by law. Indian law applies. Disputes are subject to the competent courts in Udaipur, Rajasthan, without limiting remedies available under applicable consumer law.
This policy does not limit your statutory consumer rights.
Warranty provided by Integratedmobi Tech Private Limited.